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Code 10 Error Message “This device is either not present, not working properly, or does not have all the drivers installed”

July 3rd, 2010

Problem:
Code 10 status is displayed in Windows XP Device Manager for a USB or FireWire device.

Cause:
The device is not recognized or there is a problem with the device drivers. Commonly, the error message displayed will be similar to the following:

“This device is either not present, not working properly, or does not have all the drivers installed” (Code 10)

Solution:
Upgrade the device drivers for this device. To resolve this error code, make sure the device is connected to the computer correctly. For example, make sure all cables are plugged in fully and that all adapter cards are properly seated. Follow the suggested solution button provided by Windows and update the device driver. It may be possible to remove the device and redetect it using the Add New Hardware wizard.

Note: If the solution above does not help, the drive may have failed. It is recommended that you try to connect the drive to a second PC running Windows 2000 or XP. If the same error message is shown in the Device Manager of the second PC as well, the drive has failed and needs to be replaced.

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