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IPod Touch Troubleshooting Assistant

July 26th, 2009

Is your iPod touch frozen or not operating as expected? These tips will help you resolve most common issues.


This screen means to keep iPod touch connected so it continues charging.

  • Use a high-power USB port such as the one on your computer, or use your iPod touch AC adapter.
  • Don’t use the USB port on your keyboard because it is a low-power port and iPod touch will not charge.
  • Make sure you are using USB to charge. Accessories that use FireWire to charge are not supported with iPod touch.
  • If you see the red part of the battery image flash three times and then the screen goes black, it means that iPod touch is not receiving power to charge.
  • If the iPod touch battery is extremely low on power, the display may be blank for up to two minutes before one of the low-battery images appears.


Try restarting iPod touch. To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPod touch. To turn iPod touch on, press and hold the Sleep/Wake button until the Apple logo appears.

Does iPod touch appear frozen or stuck? To reset iPod touch, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds. During this time, a red “power off” slider may appear and the screen may go black, but do not release Sleep/Wake and Home buttons until the Apple logo appears.

Remove Content

If iPod touch is not working as expected, it may be due to some of the content synced to it. Try selectively removing certain content that may be causing unexpected behavior such as contacts, calendars, songs, photos, videos, or podcasts.

To remove content, connect iPod touch via USB and use iTunes to change the sync settings. Click on iPod touch in the Source list, and select each tab to change what content is synced then click apply.

Reset Settings

Tap Settings > General > Reset > Reset All Settings

Note: This will reset all settings. No data or media will be deleted.


Try restoring iPod touch using the latest version of iTunes.

Connect iPod touch. When it appears in the Source list, click on Restore in the Summary tab.

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