Posts Tagged ‘data recovery service’

ACE Data Group Announced Strategic Partnership With Dell

October 1st, 2012 Comments off

ACE Data Group, LLC, today announced that they have entered into a strategic partnership with Dell( The partnership allows Dell support agents to recommend Data Recovery Services for any media recovery needs their customers may have. This expands the range of services Dell can offer their customers and greatly increases the level of customer satisfaction.

While most hardware manufacturers warranties only cover replacement of failed hardware and not data recovery, Dell is now well positioned to offer a comprehensive data recovery service for all of its commercial products. As the authority in the recovery industry, Data Recovery Services has provided reliable and cost effective solutions serving a global market for over 30 years. DRS facilities are cutting edge and staffed with the finest personnel from engineering to customer service. Data Recovery Services represents the best choice for Dell customers.

“Even the best equipment on the planet, such as Dell, can fail or become inaccessible due to natural disasters, power surges, failed hard drives and human error. This is where the DRS-Dell partnership comes into play to support Dell’s customers to the fullest.”says Data Recovery Services General Manager Don Wells.

Laptops and notebook computers take a lot of abuse, and with todays mobile technology, more and more critical data is being stored on these devices every day. Because they are often carried about and exposed to different environmental factors such as heat, water and dust, laptops and notebook computers are far more susceptible to data loss and became a subject for data recovery than their desktop counterparts.

“Our RAID data recovery technologies are unparalleled in the industry, and we have dedicated resources to support exactly what Dell customers would require. With the quality of Dell products and our experience and knowledge, this partnership has created a true, full circle of support.” continued Mr. Wells

More and more corporations, and even small businesses, move to the cloud and virtual environments with comprehensive replication and backup. But no RAID or cloud setup is immune to data loss, and even the best configured systems can still fail due to power surges or human error. Replication, for example, does not protect against accidental deletion of critical data because this operation will be replicated. Unfortunately, backup infrastructure and planning is not failure-proof itself and can be affected by data loss in the same ways current storage systems can. Also, many backups are not done “on the fly”, meaning a part of the important data may not have been backed-up in the time window when the data loss happened. This piece of information may be critical for business itself, not to mention possible compliance and regulatory issues of sensitive data.

ACE Data Group CEO, Charles Walker, regards the Dell partnership as a major goal for the future direction of the company, “This partnership is critical to our objective of being the number one data recovery and computer forensic service provider. We truly appreciate Dell’s confidence in our ability to not only solve complex recovery issues, but to also increase customer satisfaction and loyalty”.

About ACE Data Group LLC
ACE Data Group LLC, provider of computer forensic and data recovery services to customers all over the world. Since 1981, Data Recovery Services has worked with every type of media including HDD, SSD, RAID, SAN, NAS, flash drives, and tapes. For additional information visit their website at: or call at 877-304-7189.

Related Post: Top 10 Data Recovery Companies

Fujitsu Data Recovery Services

February 3rd, 2012 Comments off

Data loss can result from many causes. These can include virus attacks, system malfunction, or human error in the handling or installation of the drive. Fujitsu highly recommends that users take standard measures to protect their data, the most important of which are frequent and regular backups, and diagnostic checks of your drives.

The list of Data Recovery Companies below are recognized by FCPA. If you utilize one of these companies for your data recovery needs, FCPA will not void your products warranty related to this activity. In all other instances, FCPA will void the product’s warranty if, when returned, it exhibits tampering and/or alterations (Please see our warranty exclusions statement).

Any agreement you may reach with one of these companies is a matter between you and the company you have selected. FCPA does not warrant the services provided by these companies and cannot be held liable for any damages or unsatisfactory performance.

Tel: (800) 440-1904
Fax: (415) 883-0780

Ontrack Data International, Inc.
Tel: (800) 872-2599
Fax: (952) 937-5815

Fujitsu does not itself perform data recovery services, nor does it recommend or authorize any specific data recovery company or its services.

If you have questions regarding your product’s warranty, you can call 888-664-0672.

Hard Disk Data Recovery Tips

August 27th, 2009 Comments off

Hard Disk Data Recovery Before you venture into hard disk data recovery business, it is necessary to know the causes of hard disk failure. The causes can be either logical failture, or electrical failture or mechanical failture.

  • Logical causes include problems with the boot sector of the hard drive which leads to non-booting of Windows. In this case, you would be able to you’re your computer from another disk. You can then investigate if you have problems with the boot sector or you have bad sectors on the disk itself. Hard disk data recovery in this case can be possible via Data Recovery Software.
  • Electrical causes include problems caused due to voltage problems which may have led to the burning of the circuit board. For this you may have to open your desktop’s ATX box or your laptop’s bottom cover. Ensure that you have shut off the electrical supply to your machine and are working in a static-free environment. You also need to wear an ESD wrist strap. Under no circumstances must you touch the circuit board as this might damage the disk head. Just try to see if you can see any signs of burnt components or any signs of burns on the circuit board. In this case, you can contact your hardware supplier or a service agent to figure out the next step.
  • Mechanical problems are caused when the hard drive and / or its parts have been physically damaged due to a number of causes. You may hear clicking sounds from the hard disk itself. This kind of failure can also be caused by dropping the hard disk or exposing it to water or humid atmospheres. Under no circumstances must you try to shake the hard disk or remove the hard disk cover. Most times, a physical repair of hard disks or their parts is not possible. You can find a data recovery service provider who may be able to help you with this problem. Look for service providers who have a ‘No Data, No Pay’ agreement.

Hard Disks of computers – either laptops or desktops – are susceptible to failure where the data that you have stored on it either disappears / cannot be found. The good news is that this data can often be recovered. There are various ways of doing so.

Here are some tips for general hard disk data recovery tips suggested by professionals in this field:

  • Always use firewalls and good virus protection programs for your computer.
  • Don’t run the disk defragmenter if you want to recover a file that you have ended up deleting. Use a Data Recovery Software first. Doing so will increase your chances of recovering the lost data.
  • Programs such as scandisk, chkdsk or Norton Disk Doctor will not help you with data recovery. In fact, they may often end up hinder the process of hard disk data recovery.
  • If your computer is not booting, you can try booting it in safe mode and try to disable or uninstall any recently installed programs which may have caused the problem. You can also try and see if running System Restore can solve the problem effectively.
  • Before you buy data recovery software, ensure that you know exactly what kind of data it recovers. Instead of trying out a variety of softwares, first know what kind of data you want to recover and then look for that data recovery software which will meet your needs.
  • Know what kind of file system your computer’s hard drive is using. This will help in locating the right kind of data recovery software for your computer data recovery process. Similarly, knowing the file system used by your laptop will help in the laptop data recovery process.
  • The best tip ever is to always keep a backup of your important data.
  • Sometimes it may not be possible to constantly keep backing up data, especially with recent files. If your hard disk crashes while you are working, don’t try to save the file as you may also end up losing data that has been saved earlier.
  • Before you go to the hard disk data recovery experts make sure that you know the relevant details such as the Operating System, the details of what happened before your hard disk failed, and if your computer still recognizes the drive or not.

Thus, based on the causes of hard disk failure you can find different methods of hard disk data recovery.

These tips will help you identify the problem with your hard disk and even help you with hard disk data recovery on your own. However, if you are unsure, then it is best that you find a data recovery service provider who offers a ‘No Data, No Pay’ agreement.

Does Western Digital Perform Or Provide Data Recovery Services?

July 16th, 2009 Comments off

western digital data recovery service Western Digital will stand behind the warranty that is supplied with the defective hard drive. If your drive is still within its warranty period, the drive can be replaced through Western Digital RMA Process.

We apologize, but Western Digital does not perform data recovery services.

You may however use one of Western Digital’s authorized data recovery service companies. In order to retain the warranty of the defective hard drive, you must use a Western Digital authorized data recovery service company. For more information on Western Digital’s authorized data recovery service companies, please see the information in the following.

Americas Data Recovery Partners:

(North America,Central America,South America)

CBL Data Recovery Technologies

Toll Free: (800) 551-3917
Atlanta: (678) 417-9150
Houston: (281) 895-7515 New York City: (914) 765-0220
San Diego (619) 449-1200
Toronto, Canada: (905) 479-9938

More Locations:

Data Mechanix

Toll Free: (800) 886-2231
Phone number: (949) 263-0994
Fax number: (949) 263-1549

DriveSavers Data Recovery

Toll Free: (800) 440-1904
Phone number: (415) 382-2000
Fax number: (415) 883-0780

DTIDATA Recovery Services

Corporate Headquarters
Toll Free: (866)-438-6932
Phone number: (727)-345-9665
Fax number:: (813)-830-6032
WD Customer Discount

ESS Data Recovery

Toll Free: (800) 237-4200
Phone number: (618) 654-3553
Fax number: (800) 299-7815

First Advantage Data Recovery Services

Corporate Headquarters
Toll Free: 877-304-7189
8650 Freeport Parkway S. Suite 150,
Irving, Texas 75063
WD Customer Discount

Flashback Data

4029 S Capital of Texas Hwy
Suite 224
Austin, TX 78704

Toll Free: (866) 786-5700
Phone number: (512) 301-5700
Fax number: (512) 301-0333

Nortek Certified Data Recovery

2000 Main Street West
North Bay, Ontario – Canada
P1B 8G5

Toll Free: 1-877-474-2058
Phone number: (705) 474-2058
Fax number: (705) 474-2409

Ontrack® Data Recovery

Kroll Ontrack Corporate Headquarters
Address: 9023 Columbine Road, Eden Prairie, MN 55347
Toll Free: 800 872 2599
Phone number: 952 937 5161
Fax number: 952 937 5750

Los Angeles, California
Kroll Ontrack

Address: 18350 Mt Langley St Ste 110, Fountain Valley CA 92708
Toll Free: 800-872-2599
Phone number: 714-641-0530

Washington, DC
Kroll Ontrack

Address: 11411 Isaac Newton Square S, Reston VA 20190
Toll Free: 800-872-2599
Phone number: 703-821-8101

New York City, New York
Kroll Ontrack

Gateway Plaza
Address: 1 Harmon Meadow Blvd Ste 225, Secaucus NJ 07094
Toll Free: 800-872-2599
Phone number: 201-770-0400

Toronto, Canada
Kroll Ontrack

Address: 155 Gordon Baker Rd Ste 100, Toronto Ontario M2H 3N7, Canada
Toll Free: 800-872-2599
Phone number: 416-491-1650

SalvageData Recovery Service Lab

Toll Free: (800) 970-7188
Phone number: (203) 973-0242
Fax number: (203) 621-0628
Contact for FREE Quote

Vogon International

Toll Free: (800) 392-5373
Phone number: (405) 321-2585
Fax number: (405) 364-8242

EMEA Data Recovery Partners


1st Computer Traders Ltd

Address: Unit 6, Mercian Park,
Felspar Road,
Amington Industrial Park
Tamworth, Staffs. B77 4DP,
UK Phone number: +44 (0) 1827 55555
Fax number: + 44 (0) 1827 66666

CBL Data Recovery Technologies

Toll Free: 0 800 5500 999

United Kingdom
Toll Free: 0 800 028 2069

CSSI Africa

Midrand Office
Computer Storage Services, Johannesburg
CSS House
Augrabies Road
Waterfall Park
South Africa
Phone number: 011-541 9900
Fax number: 011-541 9920

Cape Town Office
Computer Storage Services, Cape Town
K3 – Centurion Business Park
Montague Gardens
Cape Town
South Africa
Phone number: 021-555-4450
Fax number: 086-602-9178

Durban Office
Computer Storage Services, Durban
4 Pencarrow
Pencarrow Park
Armstrong Avenue
Umhlanga Rocks
South Africa
Phone number: 031-566-5377
Fax number: 086-695-9677

Datex Europe

France 01 69 31 01 01
Others: +33 1 69 31 01 01

(+34) 626 65 01 37

+33 1 69 31 01 01

UK : +44 28 7082 5678
Others : +33 1 69 31 01 01

Mention WDC and receive special discount rates.


United Kingdom
Unit 6 and 7 Mercian Park
Felspar Road
B77 4DP, England
UK Phone number: 0800 DATA SOS (0800 3282 767)
Intl Phone number: +44 1827 55999
UK Fax number: 01827 66666
Intl Fax number: +44 1827 66666

Orlyplein 85
1043 DS, Amsterdam
The Netherlands
Entrance Busitel 1, 3rd floor
Open for delivery 08:30 till 17:30
Phone number: 020 403 7579
Fax number: 020 403 7310
Tel Int: +31 (0) 20 403 7579
Fax Int: +31 (0) 20 403 7310

Moscow Data Recovery Laboratory

Phone number: +7(495)979-12-57

Norman Data Recovery Service

Head office
Diamantlaan 4a
2132 WV Hoofddorp

Phone number: +31-(0)23-78 90 244
Fax number: +31-(0)23-5612670

Grote Baan 119/2

Phone number: +32-(0)11 323 022
Fax number: +32-(0)24027180

Ontrack Data Recovery – Europe

Kroll Ontrack GmbH
Zweigniederlassung Österreich
Landstraßer Hauptstraße 71/2
A-1030 Wien
Toll Free: 0800 644 150
Phone number: +43 (0)1 717 28 380

Kroll Ontrack Sarl
Pegasuslaan 5
1831 Diegem
Phone number: +32 (0)2 709 20 41

Ibas Danmark ApS
H. P. Christensensvej 1
3000 Helsingør
Phone number: +45 70 22 34 00

Kroll Ontrack – Ibas

Läkkisepäntie 11
00620 Helsinki
Phone number: +358 9 2727 210

Kroll Ontrack
2 Impasse de la Noisette
91371 Verrieres-le-Buisson Cedex
Toll Free: 0800 10 12 13
Phone number: +33 1 69 53 66 99

Kroll Ontrack
Hanns-Klemm-Straße 5
71034 Böblingen
Toll Free: 0 800 10 12 13 14
Phone number: +49 (0)7031 644 0

Kroll Ontrack
Marsh House
25-28 Adelaide Road
Dublin 2
Toll Free: 1800 930 183
Phone number: +353 (0)1 6048250

Kroll Ontrack Srl

Via Lario, 1
22070 Fenegró (CO)
Toll Free: 800 44 00 33
Phone number: +39 031 3525611

Kroll Ontrack
Holland Office Center
Kruisweg 825c
2132 NG Hoofddorp
Toll Free: 0800 5 765 565
Phone number: +31 (0)23-5673030

Kroll Ontrack – Ibas
Postboks 1250
Arkoveien 14
2206 Kongsvinger
Toll Free: 810 10 100
Phone number: 47 62 81 01 00

Ontrack Sp. z o.o.
ul. Jana III Sobieskiego 11
40-082 Katowice
Toll Free: 0 800 90 90 90
Phone number: + 48 (32) 77 999 99

Russian Federation

Phone number: +7 495 229 44 38

Kroll Ontrack Iberia S.L.
C. Anabel Segura 7 1ª Planta, Oficina B
28108 Alcobendas
Toll Free: 900 112 012

Kroll Ontrack – Ibas
Märstagatan 4
753 23 Uppsala
Phone number: +46 (0)18 10 44 40

Kroll Ontrack S.a.g.l.
Piazza Boffalora 4
P.O.Box 191
6830 Chiasso 3 Boffalora
Toll Free: 0800 880 100
Phone number: +41 (0)91 682 86 92

Kroll Ontrack Sagl
Hertistraße 25
28304 Wallisellen
Toll Free: 0800 880 100
Phone number: +41 (0)44 877 30 90

United Kingdom
Kroll Ontrack Limited
The Pavilions1 Weston Rd Kiln Ln
Epsom Surrey KT17 1JG
United Kingdom
Toll Free: 0800 243 996
Phone number: +44 (0)1372 741 999

Recovery Labs

Parque Empresarial Euronova III
Ronda de Poniente 4
CP: 28760 Tres Cantos
Phone number: 902 109 009/ +34 91 804 94 23
Fax number: 902 199 009/ +34 91 804 94 63

An der Welle, 4
PLZ: 60322
Frankfurt ALEMANHA
Phone number: +49 (0)69 7593 8454
Fax number: +49 (0)69 7593 8200

Via Torino 2, 4º Piano
CAP: 20123
Phone number: +39 02 72 54 64 72
Fax number: +39 02 72 54 64 00

Rua Willy-Aureli, 623
04789-090 Interlagos
São Paulo S.P. BRASIL
Phone number: (011) 5667-9569

Avenida da Liberdade, 110, 1º Andar
CP: 1269-046
Phone number: +351 21 340 46 35
Fax number: +351 21 340 45 75

La Grande Arche – Paroi Nord – 14/15 Floor
CP: 92044 La Defense
Phone number: +33 (0) 1 40 90 31 23
Fax number: +33 (0) 1 40 90 31 01

APAC Data Recovery Partners:
(Australia,New Zealand,Pacific Islands,Asia,China)

CBL Data Recovery Technologies

5 / 180 Anzac Ave.
Redcliffe, Queensland
Australia 4020
Local Phone number: (07) 3283.3303

58 Sanlihe Road
Beijing, P.R. China
Phone number: (0086 10) 68 55 70 58

2 No.51, Changi Business Park Central 2
Unit #08-08
The Signature
Singapore, 486066
Phone number: +65 65880261
Fax number: +65 65880484

No 10, Sadanand CHS
St. Anthony’s Street
Kalina, Mumbai
Tel.: 22 26651499


3-4-17 Kudan-Minami
Tokyo 102-0074

Ontrack® Data Recovery

Kroll Ontrack

28 Donkin St Ste 8
West End Queensland
Toll Free: 800 872 259
Phone number: +61 7 3255 1199

Hong Kong
Kroll Ontrack (HK) Ltd.
1701-02 Central Plaza,
18 Harbour Road
Hong Kong
Toll Free: 800 930 324

Japan Tokyo
182 Shinkoh, Iruma,
Saitama, 358-0055 Japan
Phone number: +81 (0)42-932-6365
Toll Free: 0120 413 374
Fax number: +81 (0)42-932-6370

Kroll Ontrack Singapore Pte. Ltd.
Nordic European Centre
3, International Business Park
Singapore 609927
Toll Free: 1800 872 2599

Shanghai Myung Information Technologies Co.,Ltd.

Mr.Chen Du.
Phone number: 021-50815652
Toll Free: 800-820-7077
Cell Phone: 13816888477

Room 8017,Zhangyang Road,
Huacheng Building
Pudong New Area, Shanghai
Phone number: 021-50815662

RM 814,office Tower 1,Junefield Plaza,
No.6 Xuanwumenwai Street,Beijing
Phone number: 010-63108100, 010-63108101

Room 3010,Block A,Stars Plaza
No.38 Hongli Road,Shenzhen
Phone number: 755-83975075, 755-83975076

Room 1311, Longhui Bldg., No. 5
Longkou East Rd., Tianhe, Guangzhou
Phone number:020-87596211,020-87584150

Vector Technology Company Limited

RM.3010, Block A, Stars Plaza, #38 Hongli Rd., Shenzhen, Guangdong P.R.China 518028
Phone number: 86-755-83975076
Fax number:86-755-83741954

How to become an authorized data recovery service company for Western Digital?

July 10th, 2009 Comments off

Western Digital periodically reviews and updates its data recovery partner list. In order to be considered for placement on this list, you can mail a corporate overview and fact sheet along with information on your data recovery services to the following address:

Western Digital Data Recovery Partner Program
1 Morgan
Irvine, CA 92618

Your company will be contacted if the opportunity arises to update our current list of preferred Western Digital Data Recovery Partners.