Case:
Customer WD Western Digital-Western Data My Passport series 1T mobile hard disk, USB cable is connected to the computer that the hard disk cannot be recognized, the hard disk is not abnormal, and the customer must restore documents, photos, recorded videos, and other important data.
Solution:
First use UDMA to detect the fault hard disk. The test result is a problem with the firmware of the hard disk. Because the Western Digital mobile hard disk has the function of automatic encryption, it is difficult to restore the data.The engineer first converts the mobile hard disk circuit board, repair the firmware, and then use UDMA to make a mirror image. Finally, the decryption box of the mobile hard disk of the WD encryption series is needed to decrypt the data.In the end, successfully restore all the data of the customer.