If the hard drive is spinning and shows up in Disk Management (Windows), or Disk Utilities (Mac), but you can’t access it, then the drive’s partition table may be damaged or corrupted. It may be possible to still extract the data utilizing data recovery software. Western Digital does not provide data recovery software, however, there are several kinds on the Market. If you do a web search for “Data Recovery” it will yield plenty of data recovery software options. You can also see my another post:
If the hard drive does not show up in Disk Management (Windows), or Disk Utilities (Mac), and you have tried all the troubleshooting options relevant to your drive, then your drive has most likely failed and you will need to contact a data recovery company to retrieve your data.
Western Digital does not provide data recovery services. However, they have a list of recommended preferred data recovery partners that you can use for data recovery services. In order to retain the warranty on the drive, you must use one of the recommended preferred data recovery partners.
Ontrack Data Recovery Services and CBL Data Recovery Services have discount pricing available for Western Digital Customers.
2. Western Digital Hard Drive Circuit Board
Western Digital does not sell or replace circuit boards for their hard drives nor are they aware of any other companies that sell them. Replacing the circuit board on a hard drive is not a recommended method for recovering data or drive functions as this will void the warranty on the hard drive. For every hard drive model that Western Digital manufacturers, there are many firmware changes that would make it very difficult to find a circuit board with the same firmware of the defective drive. If you attempt to install a circuit board with a different firmware than the original, this may damage the hard drive further.
HDDZone.com is a recommended WD hdd pcb supplier, you can find many WD hard drive pcbs here: Western Digital hard drive PCB
3. Western Digital Hard Drive Repair
Western Digital does not repair or recommend repair services for our drives. Any repair services performed on a WD drive will void the warranty. If your drive is under warranty, you can I replace a product under warranty.