Data recovery vendor, Kroll Ontrack, recently launched its free Ontrack data recovery portal, which offers a paperless service for partners.
“We were developing it for the US market but the shortage of education on this matter led us to roll it out here in Australia. It gives the ability for the partner to log jobs through the online portal and they can open up a job, send in a device for recovery, and watch its progress,” Kroll Ontrack Asia-Pacific general manager, Adrian Briscoe said.
Briscoe mentioned that introducing the portal has made its partners more self-serving, eliminating the need to call in and speak to its consultant. Onsite computer service provider and Kroll Ontrack Australian partner, Geeks2U managing director, David Hancock, said that the portal has enabled its business to manage its customers’ data recovery needs independently.
This portal is an added service to its data recovery certified partner program, launched in May 2011, that offers partners with training and informational materials and access to its data recovery methodology.
Through the certified partner program, the company has already registered more than 245 certified partners across A/NZ, and intends to grow that base to 270 partners, Briscoe claimed.
In further educating the market, Kroll Ontrack launched a data recovery awareness campaign to dispel data recovery myths.
He said that the campaign aims to help consumers and organisations with selecting a data recovery service that is right for their needs and helps protect their data from future loss.
“Data recovery myths can be disproved with the right technology, technical know-how and approach to service,” Briscoe said.
The top five data recovery myths include:
- The most inexpensive data recovery quote will result in the same outcome as the other quotes
- Not experiencing a significant data loss means a business does not require a data recovery plan
- In the event of a data loss situation, a company’s IT department can handle it
- Data recovery is not possible in some situations and for some technologies
- Due to the nature of their business, all data recovery companies know how to keep a company’s data safe
More information on these myths can be accessed from www.krollontrack.com/data-recovery/myths/