On my old XP machine I would simply copy shortcuts into the %userprofile%SendTo folder. On Windows-7 this folder is hidden, and I don’t have access to it (which surprised me, it is my SendTo folder after all). Is there an “approved” way of adding to my Send To menu that I’m unaware of? Or do…
Sometimes our customers need a online data recovery or remote PC troubleshooting. Here are two useful tools may help you, with a few simple steps, you’ll learn how to troubleshoot someone else’s computer remotely.
TeamViewer
Step 1. Visit the TeamViewer home page to begin troubleshooting. Once the page has opened, click the “Start Full Version-It’s Free” button to start the download. Click the “Save File” button located in the pop-up window. Open the TeamViewer application by double clicking the downloaded file. You’ll have two options to choose from when setting up the TeamViewer application. The first option will fully install the program on your computer system. If you’d rather not do this, select the second option that will allow you to use the TeamViewer program without installing it.
Step 2. Click “Next” to move forward. You’ll also be prompted to enter information about how TeamViewer will be used. If you’ve decided to install the application, choose between a normal installation or for it to start with Windows. With the non-installation of TeamViewer, just click “Run.” You’ll still be able to troubleshoot a computer remotely. Start your troubleshooting session by opening the TeamViewer application. Pick one of two options to connect to someone. The first requires you to advise the other person of your TeamViewer ID and password. The other allows you to initiate a troubleshooting session by entering their assigned ID and selecting a command. A few commands to choose from include “Remote Support,” “Presentation,” “File Transfer” and “VPN.”
Step 3. Advise the other computer user to navigate to the TeamViewer homepage and click on the “Join Session” button. A pop-up window will appear for them to save the file to their computer system. After this has been done, the TeamViewer application will automatically open with their personal ID and password for the session. This information will be needed for both of your computers to communicate with each other. Ask the other person for their TeamViewer ID and password.
Step 4. Enter the information into the “Create Session” section of the TeamViewer window. Choose “Remote Support” to start controlling and troubleshooting their computer. Click “Connect to Partner” to begin. When prompted, enter the session password and click “LogOn.” Within a few seconds, a pop-up window will appear and allow you to control all computer functions. Inform the other person to sit back and let you perform the necessary troubleshooting steps to fix their computer system.
Step 5. Press the “Extras” link and choose from available options. Keep track of the entire troubleshooting session by clicking “Record.” If you’d like to communicate with the other person, select “Chat” to begin talking. Choose “Actions” to perform a remote rebooting of the computer system or even to switch sides with the other person. Add necessary computer files from your computer to the other computer by picking “File Transfer.” A window will appear that represents your computer and theirs. Click the “X” when you’ve completely finished. The session will immediately end.
SkyFex
Step 1. Navigate to the SkyFex homepage to sign up for a new account. Click “Registration” located at the top of the page. Enter details such as an email address, name, contact information and answer a few other questions. After registering for your account, you’ll receive an email confirming your registration. Click the activation link included in the email to gain full access to your SkyFex account.
Step 2. Log into your SkyFex account from the home page by entering your registered email address and password. Click the purple “Provide Assistance” button when finished. You’ll be instantly prompted to install the “SkyFex Remote Assistant Expert” add-on for your Internet Explorer browser.
Step 3. Advise the person you’re helping to visit skyfex.com to get a specific “Client ID” for the troubleshooting session (see link in Resources). You’ll need this in order to troubleshoot the problems with their computer system. After you’ve received the “Client ID,” enter it in the appropriate location at the top of your SkyFex window and click “Connect Client” next to it. You’ll be able to instantly see the other person’s computer desktop.
Step 4. Request control over the other person’s computer by clicking “Remote Control.” A request will be sent to them, and they’ll need to accept it. The free version of SkyFex has a limit of time to provide assistance. If you’d like unlimited time sessions, purchase the pro version. Choose “Start Chat” at the top of the page, if you’d like to have an open line of communication. Exchange files from your computer system to theirs by clicking “Send File.” An automatic prompt will be sent to the other person for them to click “Yes.”
Step 5. Make the necessary changes to the other computer system by launching applications, removing them or changing settings. When you’ve finished troubleshooting, click “Disconnect Client” and then “End Session.” Enter your personal feedback about the session in the available space and submit it to SkyFex.
We know that up to 60% of hard disk drive failures are caused by firmware corruption. Just a little damage is enough to render a hard drive totally unusable. In such cases hard drive becomes inaccessible and sometimes can completely disappear from the system.
“For example, a hard drive can lose its parameters such as device model number and capacity. When it happens, there is no access to partitions and files. In most cases the problem is caused by firmware damage.”
What is firmware?
Firmware is software which is embedded in a piece of hardware. You can think of firmware simply as “software for hardware”.
Where the firmware stores?
Modern disks normally have their firmware codes located on data platters and also the PCB board.
Why firmware is so important?
Without the firmware, no communication will be possible between the PC system and the hard disk. If the firmware area is corrupted, the drive will appear to have failed even all the electrical and mechanical components are still fully functional.
The symptoms of firmware corruption:
1. Drive powers up, but is not recognized /defected by the computer
2. Drive powers up, but is recognized wrongly, sometimes with nonsensical characters, manufacture alias (Such as N40p for Maxtor 6Y and etc ;);
3. Drive freezes during booting up;
4. Drive detect in wrong Capacity, such as 80 GB detected as 1Mb;
5. S.M.A.R.T error;
6. Drive is locked by human error; such as Hitachi hard drive by a drop; it is a self protection method of HDD design;
7. Drive clicking ;( it can be caused by firmware too, the heads try to read the SA on platters and can not positing)
In fact, in many drives the firmware can be updated under software control, very much the same way that a flash BIOS works. Unlike the system BIOS, this is only very rarely done, when a particular sort of problem exists with the firmware logic that can be fixed without requiring a physical hardware change. You can check the drive manufacturer’s web site for more details. For Example: Seagate Barracuda 7200.11 Command Queuing
If you don’t want to spend a lot of money on the expensive data recovery tools, such as PC3000 or HD Doctor Suite, how do you recover hard drive firmware corruption? Here are some free firmware recover tools , hope them can help you:
A-FF Repair Station
All the operation is absolutely safe to the data (partitions and files) and takes no more than 20 minutes.
Maxtor Firmware Repair 2.0
Aiming at solution for typical firmware malfunction of Maxtor 541DX (2B020H1 2B010H1), which may manifest itself as follows:
Seagate Firmware Repair 5.0
Aiming at one-key solution towards typical firmware malfunction of Seagate Barracuda VII drives, which may manifest itself as follows:
Please share your ideas here!
Case:Pudong personal customers.According to the customer’s description, when browsing the photos in the camera, all the photos and videos in the SD were formatted, and I tried to scan the software with data recovery software, but about 90%of the exported videos could not be opened.Customers find data to restore the data recovery department through the…
HDD Printed circuit board (PCB) with board number 2060-701499-005 is usually used on these Western Digital hard disk drives: WD1600BEVS-08VAT2, DCM HBYTJHBB, Western Digital 160GB SATA 2.5 Hard Drive; WD1600BEVT-75ZCT2, DCM FBNT2ANB, Western Digital 160GB SATA 2.5 Hard Drive; WD2500BEVT-22ZCT0, DCM HBNT2HBB, Western Digital 250GB SATA 2.5 Hard Drive; WD1600BEVT-22ZCT0, DCM HHCT2BBB, Western Digital 160GB…
Dot What!?
Database of file format extensions, mainly for Windows, but also Apple Macintosh and Linux.
File formats and their Extensions
Large list with thousands of file formats.
File-Extensions.org
A search engine and large list of file extensions. Each file extension comes with an explanation on the way it is used today.
FileExt
Search engine for file extensions. It will find the type of file a file-extension represents and/or the program using that file type.
The Graphics file formats page
Graphics file formats, programming code, FAQs, etc.
Webopedia
Data formats and their file extensions.
Wotsit
Information on hundreds of different file types and all sorts of other useful programming information; algorithms, source code, specifications, etc.
SCSI devices have the ability to generate error information in the form of Sense Key, Sense Code, and Additional Sense Code Qualifiers.
When an error condition is encountered on the SCSI bus, SCSI devices will issue a CHECK CONDITION Status to the host. The SCSI host adapter will respond by sending a REQUEST SENSE Command to the device to determine the nature of the error condition. The device will then reply with Sense information. This Sense information – the Sense Key, Code, and Qualifier – is represented by a series of numbers in Hexadecimal format. These Hexadecimal numbers (e.g. 02h) have certain meanings if referenced to their corresponding tables, which are normally found in the product manuals.
The Sense Key will indicate a general error. A Sense key of 2h means “Not Ready“. The Additional Sense Code and Additional Sense Code Qualifier, ASC and ASCQ, will indicate the specific error. An ASC of 04h with an ASCQ of 02h means “LUN Not Ready, Initializing Command Required“.
In some cases, these codes may enable you to remedy the error if you understand what they indicate (the language used to describe these codes can be somewhat cryptic). The example used here — Not Ready-LUN Not Ready, Initializing Command Required — would indicate that the disk drive has not yet spun up, and you may be able to remedy this by configuring the drive’s jumpers.
0h
No Sense – Indicates there is no specific Sense Key information to be reported for the disc drive. This would be the case for a successful command or when the ILI bit is one.
1h
Recovered Error – Indicates the last command completed successfully with some recovery action performed by the disc drive. When multiple recovered errors occur, the last error that occurred is reported by the additional sense bytes.
Note: For some Mode settings, the last command may have terminated before completing.
2h
Not Ready – Indicates the logical unit addressed cannot be accessed. Operator intervention may be required to correct this condition.
3h
Medium Error – Indicates the command terminated with a nonrecovered error condition, probably caused by a flaw in the medium or an error in the recorded data.
4h
Hardware Error – Indicates the disc drive detected a nonrecoverable hardware failure while performing the command or during a self test. This includes SCSI interface parity error, controller failure or device failure.
5h
Illegal Request – Indicates an illegal parameter in the command descriptor block or in the additional parameters supplied as data for some commands (Format Unit, Mode Select, and so forth). If the disc drive detects an invalid parameter in the Command Descriptor Block, it shall terminate the command without altering the medium. If the disc drive detects an invalid parameter in the additional parameters supplied as data, the disc drive may have already altered the medium. This sense key may also indicate that an invalid IDENTIFY message was received. This could also indicate an attempt to write past the last logical block.
6h
Unit Attention – Indicates the disc drive may have been reset.
7h
Data Protect – Indicates that a command that reads or writes the medium was attempted on a block that is protected from this operation. The read or write operation is not performed.
9h
Firmware Error – Vendor specific sense key.
Bh
Aborted Command – Indicates the disc drive aborted the command. The initiator may be able to recover by trying the command again.
Ch
Equal – Indicates a SEARCH DATA command has satisfied an equal comparison.
Dh
Volume Overflow – Indicates a buffered peripheral device has reached the end of medium partition and data remains in the buffer that has not been written to the medium.
Eh
Miscompare – Indicates that the source data did not match the data read from the medium.
Byte 12 | Byte 13 | Error Code Description
00 00 No Additional Sense Information
01 00 No Index/Sector Signal
02 00 No Seek Complete
03 00 Peripheral Device Write Fault
04 00 Logical Unit Not Ready, Cause Not Reportable
04 01 Logical Unit Not Ready, Becoming Ready
04 02 Logical Unit Not Ready, Initializing Command Required
04 03 Logical Unit Not Ready, Manual Intervention Required
04 04 Logical Unit Not Ready, Format in Progress
08 00 Logical Unit Communication Failure
08 01 Logical Unit Communication Time-Out
08 02 Logical Unit Communication Parity Error
09 00 Track Following Error
09 01 Servo Fault
09 04 Head Select Fault
0A 00 Error log overflow
0C 00 Write error
0C 01 Write Error Recovered With Auto-Reallocation
0C 02 Write Error – Auto Reallocation failed
10 00 ID CRC Or ECC Error
11 00 Unrecovered Read Error
11 01 Read Retries Exhausted
11 02 Error Too Long To Correct
11 04 Unrecovered Read Error – Auto Reallocation Failed
12 00 Address Mark Not Found For ID Field
12 01 Recovered Data without ECC using Previous Sector ID
12 02 Recovered Data with ECC using Previous Sector ID
14 00 Sector Not Found
14 01 Record Not Found
15 00 Random Positioning Error
15 01 Mechanical Positioning Error
15 02 Positioning Error Detected By Read Of Medium
16 00 Data Synchronization Mark Error
17 00 Recovered Data With No Error Correction Applied
17 01 Recovered Data Using Retries
17 02 Recovered Data Using Positive Offset
17 03 Recovered Data Using Negative Offset
17 05 Recovered Data Using Previous Sector ID
17 06 Recovered Data Without ECC – Data Auto Reallocated
18 00 Recovered Data With ECC
18 01 Recovered Data With ECC And Retries Applied
18 02 Recovered Data With ECC And/Or Retries, Data Auto-Reallocated
18 05 Recovered Data with ECC and/or retries
19 00 Defect List Error
19 01 Defect List Not Available
19 02 Defect List Error In Primary List
19 03 Defect List Error in Grown List
1A 00 Parameter List Length Error
1B 00 Synchronous Data Transfer Error
1C 00 Defect List Not Found
1C 01 Primary Defect List Not Found
1C 02 Grown Defect List Not Found
1C 83 Seagate Unique diagnostic code
1D 00 Miscompare During Verify Operatio
Case:Customer 4G capacity SD cards took photos and videos of leadership activities of some units. When backup, the SD card accidentally burned and did not recognize on the computer.Looking for someone in the local area, it was stuck.But because it was encapsulated by BGA.Without Flash chips, local service providers said that they were unable to…
HDD Printed circuit board (PCB) with board number 100530756 is usually used on these Seagate hard disk drives: ST31500341AS, 6VS, SU, PN 9JU138-568, FW CC3H, Seagate 1.5TB SATA 3.5 Hard Drive; ST31000335CS, 9TE, TK, PN 9JS136-263, FW ES14, Seagate 1TB SATA 3.5 Hard Drive; ST31000333AS, 9TE, TK, PN 9FZ136-301, FW CC1H, Seagate 1TB SATA 3.5…
IDE
Integrated Drive Electronics.
IMA
Interactive Multimedia Association. An umbrella organization grouping over 220 suppliers and end-users to deal with multimedia standards and data exchange issues. Endorses and supervises technical aspects of JPEG and MPEG compression standards and developing multimedia platform standards.
Importing
A method of accessing or bringing in files created on other platforms or applications.
Interactivity
The ability of a user to control the presentation by a multimedia system, not only for material selection, but for the way in which material is presented.
Interchange file
A family of file types whose specifications are standardized to facilitate use in a broad range of applications and in some cases platforms.
ISA
Industry Standard Architecture.
ISDN
Integrated Services Digital Network. Telecommunications networks based on fiber optics with greatly enhanced transmission capacity for handling video images and applications such as video conferencing.
ISO 9660
The designated specification number for the file structure standard of CD-ROM adopted by the International Standards Organization.
ISO
International Standards Organization. A world organization which serves to promote establishment of standards in facilitating international exchange of goods and services and develop mutual cooperation in scientific, technical, intellectual and economic areas of activity. The American National Standards Institute (ANSI) is the current U.S. voice in the ISO.
