Western Digital 1TB mobile hard drive is not recognized and data recovery is successful

Case:The customer’s Western Digital 1000GB mobile hard disk, there is no reflection after power -on, find my data recovery center recovery data through a friend introduction. Solution:First, confirm that the customer’s hard disk circuit board is damaged, and the hard disk motor rotates normally after replacing the same type of circuit board, but the magnetic…

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Test a WD hard drive using a Data Lifeguard Diagnostics CD/Floppy disk

Data Lifeguard Diagnostics CD or Floppy disk How do I create a Data Lifeguard Diagnostic disk (Floppy or CD)?

You will need a blank, formatted floppy disk or a blank CD to create the diagnostic disk. To create a diagnostic disk, you can follow one of the procedures below:

OPTION 1: Creating a diagnostic CD.

  1. Download the Diag504fCD.zip or Diag504fCD.iso file DLG Diagnostics for DOS (CD) download.
  2. Extract the Diag504cCD.zip file to your desktop with a file extraction utility. (Alternately, you have the option to download the ISO version of the file which does not require extraction with a zip utility).
  3. You must use a CD burning program (such as Nero Burning Rom or EZ-CD Creator) to burn a CD from the .ISO image.
  4. You can now boot the computer to the diagnostics CD. Make sure your boot order in your BIOS is set to boot to the CD-ROM drive first.

OPTION 2: Creating a diagnostic floppy disk.

  1. Download the DlgDiagv504f.zip file or DlgDiagv504f.exe file DLG Diagnostics for DOS (Floppy) download. Save this file to your desktop.
  2. Extract and run the DlgDiagv504f.exe file. (Alternately you have the option to download the exe version of the file which does not require extraction with a zip utility).
  3. You will see a Diskette Creator icon on your desktop.
  4. Insert an empty formatted floppy diskette into the floppy diskette drive.
  5. Double-click on the Diskette Creator icon, follow the prompts and create your diagnostic diskette.
  6. You can now boot to this diskette. Make sure that your boot order in your Bios is set to boot from the floppy drive first.

How do I test a WD Serial ATA or EIDE hard drive for errors using a Data Lifeguard Diagnostics CD or Floppy disk?

To test a Western Digital Serial ATA or EIDE hard drive for errors using the diagnostic disk, you can follow these steps:

  1. Boot your computer and set your system BIOS to boot to a CD or Floppy disk first. If you do not know how to enter or adjust your system BIOS please refer to your computer/motherboard user manual or contact the manufacturer.
  2. Save the new BIOS setting (F10) and insert the Data LifeGuard diagnostic disk into your disk drive.
  3. You will be brought to the License Agreement screen, read the agreement and hit the Esc button.
  4. Press the Y key to accept the license agreement.
  5. You will be at the main menu for the Diagnostic Utility. Use the down arrow button to highlight Extended Test and press the Enter key.
  6. The software will tell you that a Quick Test will be run first. Press R to continue.
  7. After the Quick Test is run you should receive a four-digit error code that will indicate the status of your drive.
  8. If you receive an error code of 0000, this indicates that the hard drive does not contain any defects or errors and is working properly.
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2060-771714-002 WD PCB Circuit Board

HDD Printed circuit board (PCB) with board number 2060-771714-002 is usually used on these Western Digital hard disk drives: WD5000BEKT-60KA9T0, DCM HBNTJABB, Western Digital 500GB SATA 2.5 Hard Drive; WD5000BEKT-75KA9T0, DCM HACTJABB, Western Digital 500GB SATA 2.5 Hard Drive; WD3200BEKT-00KA9T0, DCM EBNTJBBB, Western Digital 320GB SATA 2.5 Hard Drive; WD5000BEKT-00KA9T0, DCM EBNTJAB, Western Digital 500GB…

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Why is Drive Translation necessary?

image DOS and DOS based programs like Windows 3.x and Windows 95 cannot access drives over 1024 cylinders on their own, but require third party assistance to use large hard drives. SCSI drives handle this with drivers built in to the SCSI controller, so we will limit this discussion to ATA hard drives. There are several methods used to overcome the cylinder limitation, and all of them involve translation.

A translation scheme converts information from one form to another and back again. Think of it like this: If you go to a foreign country to conduct business and you don’t speak the language, you need a translator. The translator’s job is to convert information from one party into a language the other party can understand and vice versa. Without the services of a translator, the two parties have a limited exchange of information. A smile, a nod, and a mispronounced and grammatically incorrect “How are you?” is about all that is possible.

The types of translation support are as follows:

1. An ATA (IDE) host adapter with a BIOS that provides large drive support.

2. Third party software like EZ-Drive® and DiscWizard Starter Edition.

3. A motherboard BIOS that provides large drive support. Some of the terminology is as follows:

  • Logical Block Addressing (LBA)
  • Large
  • Extended Cylinder, Head, Sector (E-CHS)
  • Sector Translation
  • Sector or Track Mapping

These support features are the “language” translators that allow your operating system and hardware to speak two different “languages” and still interact successfully with one another.

All of the BIOS options, once installed, are transparent to the user. EZ-Drive and DiscWizard Starter Edition are not. In addition, there is one issue that both share — special procedures are needed to boot to a diskette when installing new software.

Dynamic Drive Overlay software like EZ-Drive and DiscWizard Starter Edition use similar techniques, at first glance, to overcome the 1024 cylinder limitation. Both programs load proprietary translation information on the boot hard drive that identifies which drive is using the program and gives the operating system access to the area of the drive over 1024 cylinders. Without this proprietary translation code loaded, the drive using EZ-Drive or DiscWizard Starter Edition is unrecognizable to the operating system. If the hard drive is using translating software, and you try to boot with an unmodified diskette in the floppy drive, the translating software does not get a chance to load, thereby rendering the hard drive unreadable. This is generally only a problem if the diskette is infected with a virus. Simply remove the diskette and reboot. The hard drive should boot normally.

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Seagate FreeAgent GoFlex for Mac Storage System FAQs

1. What is special about GoFlex™ for Mac family?
The FreeAgent® GoFlex™ for Mac storage family delivers an easy-to-use, plug-and-play external hard drive experience while offering the flexibility and upgradability that many people are now demanding due to the evolving nature of how mobile and active people’s lives are becoming. With different options of external drives, cables, desktop adapters, and edge devices, the entire family of GoFlex drives can be customized to fit your lifestyle needs – whether with your PC, on your TV, over your network, or on-the-go. GoFlex interface cables are about providing the speed, performance and connectivity that consumers are demanding today. With the explosive growth of video-on-demand, multimedia streaming and growing personal digital libraries, consumers are now moving multi-GB-sized files at a time. These trends are driving demand for high-capacity, high performance storage. USB 2.0 is still adequate for most people, but as more and more video content is stored and moved around, USB 3.0 will become more attractive for consumers. As the world’s most upgradable external drive, the GoFlex ultra-portable drive can be paired with any GoFlex upgrade cable to enhance the transfer speeds or can be used with a GoFlex device to gain access to your digital life from your TV or over your network.

In addition to offering the option of changing the speed and performance to move and read files more quickly, each GoFlex drive is part of the GoFlex Storage System, which allows it to work with any other product within a broader ecosystem. Products within the GoFlex Storage System include:

  • GoFlex™ ultra-portable drive (14.5mm and 23mm versions)
  • GoFlex™ Pro ultra-portable drive
  • GoFlex™ ultra-portable drive (drive-only version)
  • GoFlex™ Cable – USB 2.0
  • GoFlex™ Upgrade cable – USB 3.0
  • GoFlex™ Upgrade Kit – USB 3.0 kit
  • GoFlex™ Upgrade cable – FireWire® 800
  • GoFlex™ Upgrade cable – Auto Backup
  • GoFlex™ Intelligent dock
  • GoFlex™ TV HD media player
  • GoFlex™ Net media sharing device

2. Why is GoFlex for Mac unique?
Aside from the GoFlex eco system and the ability to take advantage of all the tools available from the Mac OS, the GoFlex for Mac drives can also be used interchangeably with PCs without reformatting the drive. Simply install the HFS+ driver, available for download, on the PC and use the drive on both platforms. There are no file size restrictions or performance hits.

3. Is GoFlex for Mac compatible w/ Time Machine?
Yes, all of the external hard drives in the GoFlex for Mac family are formatted to HFS+ out of the box, which is fully compatible with Time Machine software.

4. What is the difference between GoFlex for Mac and GoFlex Pro for Mac?
The GoFlex Pro for Mac features a faster 7200RPM drive. Since this drive has a faster spin speed, it takes further advantage of the faster FireWire 800 interface.

5. If the activity lights are distracting, can I turn the LEDs on/off?
Yes, via the downloadable program from Seagate’s support website. This program will also allow users to perform drive tests to assure the drive is working properly.

6. How is the GoFlex series of products different from other available external hard drive solutions?
The GoFlex family of drives is different from other standard hard drives available today in that it provides more than just a way to store, backup and protect your digital content. FreeAgent GoFlex drives deliver:

  • Flexibility: You can use one drive in many different ways within the GoFlex family, including on your computer, on your TV, over your network, or on-the-go.
  • Interoperability: Use the same drive on both Mac and PC interchangeably.
  • Upgradable: Use the included plug-and-play FireWire 800 or USB 2.0 interface now and have the option to upgrade to either USB 3.0 or powered eSATA (portables only) later.

7. Is USB 3.0 backward compatible with USB 2.0?
Yes, USB 3.0 is fully backwards compatible with USB 2.0. It is however limited to USB 2.0 speeds.

8. Can I interchange cables and adapters between GoFlex for Mac, GoFlex Pro for Mac and GoFlex Desk for Mac?
It is possible to interchange all cables and adapters between the portable solutions – GoFlex for Mac and GoFlex Pro for Mac – however, you cannot use a portable solution cable with the GoFlex Desk for Mac because the power requirements of the GoFlex Desk for Mac exceed what can be supplied through a USB, eSATA or FireWire port. Therefore it is necessary to use GoFlex Desk for Mac power adapters that are designed to draw power from a standard AC power outlet.

9. Can I plug any bare drive into Seagate’s GoFlex cables? Will they function properly?
While the GoFlex cables are capable of plugging directly into our Seagate Barracuda and Momentus drives and used with a laptop or desktop, we do not recommend or support their use with an exposed drive. The added benefit of the GoFlex solutions is to have a durable enclosure that allows for portability, use with other products in the ecosystem and delivers all the added physical protection you would want to keep your most precious data safe and secure.

10. What does upgradeable mean? Can I increase the capacity of my drive?
While it is not possible to increase the capacity of your GoFlex drive, the unique and seamless GoFlex cable system transforms the GoFlex and GoFlex Pro for Mac ultra-portable drives into truly upgradable solutions in that you can access the content on your drive with any interface you would like, all by simply selecting the cable that matches your interface of choice. Each GF for Mac drive comes standard with FireWire 800 and USB 2.0 adapters and cables for a complete out-of-the-box experience. However, by simply changing the cable, you can upgrade the speed and performance of your interface to faster powered eSATA (portable models only), or USB 3.0.

11. Why is there no power button on GoFlex Desk for Mac?
There is no need for an on/off button on the drive since the option to put the drive to sleep when not in use can be managed through the system preferences of the computer.

12. What are the model numbers of GoFlex accessories?
This table provides the various GoFlex accessory model numbers.

Family
Model Number
GoFlex Upgrade CableUSB 2.0 STAE100
GoFlex Upgrade Cable KitUSB 3.0 STAE101
GoFlex Upgrade CableFireWire 800 STAE102
GoFlex Upgrade CableUSB 3.0 STAE104
GoFlex Desk Desktop AdapterFireWire 800/USB 2.0 STAE105
GoFlex Desk Desktop AdapterUSB 3.0 STAE106
GoFlex Desk Desktop Adapter KitUSB 3.0 STAE107

13. Can the USB 3.0 adapter be used with a Mac computer?
Yes, it will work in USB 2.0 mode. Mac computers do not currently offer USB 3.0 support. However, the USB 3.0 connector will work with a USB 2.0 port.

Note: The optional USB 3.0 PCI Express or PC Express cards will not work with Mac OS since a driver is not available.

14. Can the FreeAgent GoFlex Net be used with Mac OS?
Yes, the GoFlex Net works with 10.5 (Leopard) and 10.6 (Snow Leopard). There was an issue with Mac OS 10.6.3 when using the WFS (Windows File Sharing) feature, but an update to Mac OS 10.6.4 resolves that issue.

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