ACE Data Group Announced Strategic Partnership With Dell

ACE Data Group, LLC, today announced that they have entered into a strategic partnership with Dell(www.dell.com). The partnership allows Dell support agents to recommend Data Recovery Services for any media recovery needs their customers may have. This expands the range of services Dell can offer their customers and greatly increases the level of customer satisfaction.

While most hardware manufacturers warranties only cover replacement of failed hardware and not data recovery, Dell is now well positioned to offer a comprehensive data recovery service for all of its commercial products. As the authority in the recovery industry, Data Recovery Services has provided reliable and cost effective solutions serving a global market for over 30 years. DRS facilities are cutting edge and staffed with the finest personnel from engineering to customer service. Data Recovery Services represents the best choice for Dell customers.

“Even the best equipment on the planet, such as Dell, can fail or become inaccessible due to natural disasters, power surges, failed hard drives and human error. This is where the DRS-Dell partnership comes into play to support Dell’s customers to the fullest.”says Data Recovery Services General Manager Don Wells.

Laptops and notebook computers take a lot of abuse, and with todays mobile technology, more and more critical data is being stored on these devices every day. Because they are often carried about and exposed to different environmental factors such as heat, water and dust, laptops and notebook computers are far more susceptible to data loss and became a subject for data recovery than their desktop counterparts.

“Our RAID data recovery technologies are unparalleled in the industry, and we have dedicated resources to support exactly what Dell customers would require. With the quality of Dell products and our experience and knowledge, this partnership has created a true, full circle of support.” continued Mr. Wells

More and more corporations, and even small businesses, move to the cloud and virtual environments with comprehensive replication and backup. But no RAID or cloud setup is immune to data loss, and even the best configured systems can still fail due to power surges or human error. Replication, for example, does not protect against accidental deletion of critical data because this operation will be replicated. Unfortunately, backup infrastructure and planning is not failure-proof itself and can be affected by data loss in the same ways current storage systems can. Also, many backups are not done “on the fly”, meaning a part of the important data may not have been backed-up in the time window when the data loss happened. This piece of information may be critical for business itself, not to mention possible compliance and regulatory issues of sensitive data.

ACE Data Group CEO, Charles Walker, regards the Dell partnership as a major goal for the future direction of the company, “This partnership is critical to our objective of being the number one data recovery and computer forensic service provider. We truly appreciate Dell’s confidence in our ability to not only solve complex recovery issues, but to also increase customer satisfaction and loyalty”.

About ACE Data Group LLC
ACE Data Group LLC, provider of computer forensic and data recovery services to customers all over the world. Since 1981, Data Recovery Services has worked with every type of media including HDD, SSD, RAID, SAN, NAS, flash drives, and tapes. For additional information visit their website at: http://www.datarecovery.net or call at 877-304-7189.

Related Post: Top 10 Data Recovery Companies

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Fujitsu Data Recovery Services

Data loss can result from many causes. These can include virus attacks, system malfunction, or human error in the handling or installation of the drive. Fujitsu highly recommends that users take standard measures to protect their data, the most important of which are frequent and regular backups, and diagnostic checks of your drives.

The list of Data Recovery Companies below are recognized by FCPA. If you utilize one of these companies for your data recovery needs, FCPA will not void your products warranty related to this activity. In all other instances, FCPA will void the product’s warranty if, when returned, it exhibits tampering and/or alterations (Please see our warranty exclusions statement).

Any agreement you may reach with one of these companies is a matter between you and the company you have selected. FCPA does not warrant the services provided by these companies and cannot be held liable for any damages or unsatisfactory performance.

DriveSavers
Tel: (800) 440-1904
Fax: (415) 883-0780
Website: www.drivesavers.com

Ontrack Data International, Inc.
Tel: (800) 872-2599
Fax: (952) 937-5815
Website: www.ontrack.com

Fujitsu does not itself perform data recovery services, nor does it recommend or authorize any specific data recovery company or its services.

If you have questions regarding your product’s warranty, you can call 888-664-0672.

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Hard Disk Data Recovery Tips

Hard Disk Data Recovery Before you venture into hard disk data recovery business, it is necessary to know the causes of hard disk failure. The causes can be either logical failture, or electrical failture or mechanical failture.

  • Logical causes include problems with the boot sector of the hard drive which leads to non-booting of Windows. In this case, you would be able to you’re your computer from another disk. You can then investigate if you have problems with the boot sector or you have bad sectors on the disk itself. Hard disk data recovery in this case can be possible via Data Recovery Software.
  • Electrical causes include problems caused due to voltage problems which may have led to the burning of the circuit board. For this you may have to open your desktop’s ATX box or your laptop’s bottom cover. Ensure that you have shut off the electrical supply to your machine and are working in a static-free environment. You also need to wear an ESD wrist strap. Under no circumstances must you touch the circuit board as this might damage the disk head. Just try to see if you can see any signs of burnt components or any signs of burns on the circuit board. In this case, you can contact your hardware supplier or a service agent to figure out the next step.
  • Mechanical problems are caused when the hard drive and / or its parts have been physically damaged due to a number of causes. You may hear clicking sounds from the hard disk itself. This kind of failure can also be caused by dropping the hard disk or exposing it to water or humid atmospheres. Under no circumstances must you try to shake the hard disk or remove the hard disk cover. Most times, a physical repair of hard disks or their parts is not possible. You can find a data recovery service provider who may be able to help you with this problem. Look for service providers who have a ‘No Data, No Pay’ agreement.

Hard Disks of computers – either laptops or desktops – are susceptible to failure where the data that you have stored on it either disappears / cannot be found. The good news is that this data can often be recovered. There are various ways of doing so.

Here are some tips for general hard disk data recovery tips suggested by professionals in this field:

  • Always use firewalls and good virus protection programs for your computer.
  • Don’t run the disk defragmenter if you want to recover a file that you have ended up deleting. Use a Data Recovery Software first. Doing so will increase your chances of recovering the lost data.
  • Programs such as scandisk, chkdsk or Norton Disk Doctor will not help you with data recovery. In fact, they may often end up hinder the process of hard disk data recovery.
  • If your computer is not booting, you can try booting it in safe mode and try to disable or uninstall any recently installed programs which may have caused the problem. You can also try and see if running System Restore can solve the problem effectively.
  • Before you buy data recovery software, ensure that you know exactly what kind of data it recovers. Instead of trying out a variety of softwares, first know what kind of data you want to recover and then look for that data recovery software which will meet your needs.
  • Know what kind of file system your computer’s hard drive is using. This will help in locating the right kind of data recovery software for your computer data recovery process. Similarly, knowing the file system used by your laptop will help in the laptop data recovery process.
  • The best tip ever is to always keep a backup of your important data.
  • Sometimes it may not be possible to constantly keep backing up data, especially with recent files. If your hard disk crashes while you are working, don’t try to save the file as you may also end up losing data that has been saved earlier.
  • Before you go to the hard disk data recovery experts make sure that you know the relevant details such as the Operating System, the details of what happened before your hard disk failed, and if your computer still recognizes the drive or not.

Thus, based on the causes of hard disk failure you can find different methods of hard disk data recovery.

These tips will help you identify the problem with your hard disk and even help you with hard disk data recovery on your own. However, if you are unsure, then it is best that you find a data recovery service provider who offers a ‘No Data, No Pay’ agreement.

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Does Western Digital Perform Or Provide Data Recovery Services?

Western Digital will stand behind the warranty that is supplied with the defective hard drive. If your drive is still within its warranty period, the drive can be replaced through Western Digital RMA Process.

We apologize, but Western Digital does not perform data recovery services.

You may however use one of Western Digital’s authorized data recovery service companies. In order to retain the warranty of the defective hard drive, you must use a Western Digital authorized data recovery service company. For more information on Western Digital’s authorized data recovery service companies, please see the information in the following.

Americas Data Recovery Partners:

(North America,Central America,South America)

CBL Data Recovery Technologies

Toll Free: (800) 551-3917
Atlanta: (678) 417-9150
Houston: (281) 895-7515 New York City: (914) 765-0220
San Diego (619) 449-1200
Toronto, Canada: (905) 479-9938

More Locations:
Barbados
Brasil
Canada

Data Mechanix

Toll Free: (800) 886-2231
Phone number: (949) 263-0994
Fax number: (949) 263-1549

DriveSavers Data Recovery

Toll Free: (800) 440-1904
Phone number: (415) 382-2000
Fax number: (415) 883-0780

DTIDATA Recovery Services

Corporate Headquarters
Toll Free: (866)-438-6932
Phone number: (727)-345-9665
Fax number:: (813)-830-6032
WD Customer Discount

ESS Data Recovery

Toll Free: (800) 237-4200
Phone number: (618) 654-3553
Fax number: (800) 299-7815
E-mail: readytohelp@essdatarecovery.com

First Advantage Data Recovery Services

Corporate Headquarters
Toll Free: 877-304-7189
Address:
8650 Freeport Parkway S. Suite 150,
Irving, Texas 75063
WD Customer Discount

Flashback Data

Address:
4029 S Capital of Texas Hwy
Suite 224
Austin, TX 78704

Toll Free: (866) 786-5700
Phone number: (512) 301-5700
Fax number: (512) 301-0333
E-mail: info@flashbackdata.com

Nortek Certified Data Recovery

Address:
2000 Main Street West
North Bay, Ontario – Canada
P1B 8G5

Toll Free: 1-877-474-2058
Phone number: (705) 474-2058
Fax number: (705) 474-2409

Ontrack® Data Recovery

Kroll Ontrack Corporate Headquarters
Address: 9023 Columbine Road, Eden Prairie, MN 55347
Toll Free: 800 872 2599
Phone number: 952 937 5161
Fax number: 952 937 5750

Los Angeles, California
Kroll Ontrack

Address: 18350 Mt Langley St Ste 110, Fountain Valley CA 92708
Toll Free: 800-872-2599
Phone number: 714-641-0530

Washington, DC
Kroll Ontrack

Address: 11411 Isaac Newton Square S, Reston VA 20190
Toll Free: 800-872-2599
Phone number: 703-821-8101

New York City, New York
Kroll Ontrack

Gateway Plaza
Address: 1 Harmon Meadow Blvd Ste 225, Secaucus NJ 07094
Toll Free: 800-872-2599
Phone number: 201-770-0400

Toronto, Canada
Kroll Ontrack

Address: 155 Gordon Baker Rd Ste 100, Toronto Ontario M2H 3N7, Canada
Toll Free: 800-872-2599
Phone number: 416-491-1650

SalvageData Recovery Service Lab

Toll Free: (800) 970-7188
Phone number: (203) 973-0242
Fax number: (203) 621-0628
Contact for FREE Quote

Vogon International

Toll Free: (800) 392-5373
Phone number: (405) 321-2585
Fax number: (405) 364-8242
E-mail: data.recovery@vogon.us

EMEA Data Recovery Partners

(Europe,Middle-east,Africa)

1st Computer Traders Ltd

Address: Unit 6, Mercian Park,
Felspar Road,
Amington Industrial Park
Tamworth, Staffs. B77 4DP,
UK Phone number: +44 (0) 1827 55555
Fax number: + 44 (0) 1827 66666
E-mail: dr@1ct.com

CBL Data Recovery Technologies

Germany
Toll Free: 0 800 5500 999

United Kingdom
Toll Free: 0 800 028 2069

CSSI Africa

Midrand Office
Computer Storage Services, Johannesburg
CSS House
Augrabies Road
Waterfall Park
Midrand
South Africa
Phone number: 011-541 9900
Fax number: 011-541 9920
E-mail: dr@cssi.co.za

Cape Town Office
Computer Storage Services, Cape Town
K3 – Centurion Business Park
Montague Gardens
Cape Town
South Africa
Phone number: 021-555-4450
Fax number: 086-602-9178
E-mail: drcape@cssi.co.za

Durban Office
Computer Storage Services, Durban
4 Pencarrow
Pencarrow Park
Armstrong Avenue
Umhlanga Rocks
South Africa
Phone number: 031-566-5377
Fax number: 086-695-9677
E-mail: infodurban@cssi.co.za

Datex Europe

French:
France 01 69 31 01 01
Others: +33 1 69 31 01 01
E-mail: bienvenue@datex.fr

Spanish
(+34) 626 65 01 37
E-mail: urgencia@DatosExpress.com

Portuguese
+33 1 69 31 01 01

English
UK : +44 28 7082 5678
Others : +33 1 69 31 01 01

Mention WDC and receive special discount rates.

Disklabs

United Kingdom
Unit 6 and 7 Mercian Park
Felspar Road
Tamworth
Staffordshire
B77 4DP, England
UK Phone number: 0800 DATA SOS (0800 3282 767)
Intl Phone number: +44 1827 55999
UK Fax number: 01827 66666
Intl Fax number: +44 1827 66666
Email dr@disklabs.com

Netherlands
Orlyplein 85
1043 DS, Amsterdam
The Netherlands
Entrance Busitel 1, 3rd floor
Open for delivery 08:30 till 17:30
Phone number: 020 403 7579
Fax number: 020 403 7310
Tel Int: +31 (0) 20 403 7579
Fax Int: +31 (0) 20 403 7310
Email info@disklabs.nl

Moscow Data Recovery Laboratory

Russia
Phone number: +7(495)979-12-57
E-mail: support@mhdd.ru
Website: http://www.mhdd.ru

Norman Data Recovery Service

Netherlands
Head office
Diamantlaan 4a
2132 WV Hoofddorp

Phone number: +31-(0)23-78 90 244
Fax number: +31-(0)23-5612670
E-mail: datarecovery@norman.nl
Website: http://www.norman-datarecovery.nl

Belgium
Grote Baan 119/2
3511 KURINGEN

Phone number: +32-(0)11 323 022
Fax number: +32-(0)24027180
E-mail: datarecovery@norman.nl
Website: http://www.norman-datarecovery.be

Ontrack Data Recovery – Europe

Austria
Kroll Ontrack GmbH
Zweigniederlassung Österreich
Landstraßer Hauptstraße 71/2
A-1030 Wien
Österreich
Toll Free: 0800 644 150
Phone number: +43 (0)1 717 28 380

Belgium
Kroll Ontrack Sarl
Pegasuslaan 5
1831 Diegem
Belgique
Phone number: +32 (0)2 709 20 41

Denmark
Ibas Danmark ApS
H. P. Christensensvej 1
3000 Helsingør
Danmark
Phone number: +45 70 22 34 00

Finland
Kroll Ontrack – Ibas

Läkkisepäntie 11
00620 Helsinki
Finland
Phone number: +358 9 2727 210

France
Kroll Ontrack
2 Impasse de la Noisette
91371 Verrieres-le-Buisson Cedex
France
Toll Free: 0800 10 12 13
Phone number: +33 1 69 53 66 99

Germany
Kroll Ontrack
Hanns-Klemm-Straße 5
71034 Böblingen
Deutschland
Toll Free: 0 800 10 12 13 14
Phone number: +49 (0)7031 644 0

Ireland
Kroll Ontrack
Marsh House
25-28 Adelaide Road
Dublin 2
Ireland
Toll Free: 1800 930 183
Phone number: +353 (0)1 6048250

Italy
Kroll Ontrack Srl

Via Lario, 1
22070 Fenegró (CO)
Italy
Toll Free: 800 44 00 33
Phone number: +39 031 3525611

Netherlands
Kroll Ontrack
Holland Office Center
Kruisweg 825c
2132 NG Hoofddorp
Nederland
Toll Free: 0800 5 765 565
Phone number: +31 (0)23-5673030

Norway
Kroll Ontrack – Ibas
Postboks 1250
Arkoveien 14
2206 Kongsvinger
Norge
Toll Free: 810 10 100
Phone number: 47 62 81 01 00

Poland
Ontrack Sp. z o.o.
ul. Jana III Sobieskiego 11
40-082 Katowice
Polska
Toll Free: 0 800 90 90 90
Phone number: + 48 (32) 77 999 99

Russian Federation

Phone number: +7 495 229 44 38

Spain
Kroll Ontrack Iberia S.L.
C. Anabel Segura 7 1ª Planta, Oficina B
28108 Alcobendas
Madrid
España
Toll Free: 900 112 012

Sweden
Kroll Ontrack – Ibas
Märstagatan 4
753 23 Uppsala
Sverige
Phone number: +46 (0)18 10 44 40

Switzerland
Kroll Ontrack S.a.g.l.
Piazza Boffalora 4
P.O.Box 191
6830 Chiasso 3 Boffalora
Suisse
Toll Free: 0800 880 100
Phone number: +41 (0)91 682 86 92

Kroll Ontrack Sagl
Hertistraße 25
28304 Wallisellen
Switzerland
Toll Free: 0800 880 100
Phone number: +41 (0)44 877 30 90

United Kingdom
Kroll Ontrack Limited
The Pavilions1 Weston Rd Kiln Ln
Epsom Surrey KT17 1JG
United Kingdom
Toll Free: 0800 243 996
Phone number: +44 (0)1372 741 999

Recovery Labs

Spain
Parque Empresarial Euronova III
Ronda de Poniente 4
CP: 28760 Tres Cantos
Madrid ESPAÑA
Phone number: 902 109 009/ +34 91 804 94 23
Fax number: 902 199 009/ +34 91 804 94 63
irl@recoverylabs.com

Germany
An der Welle, 4
PLZ: 60322
Frankfurt ALEMANHA
Phone number: +49 (0)69 7593 8454
Fax number: +49 (0)69 7593 8200
irl@recoverylabs.net

Italy
Via Torino 2, 4º Piano
CAP: 20123
Milano ITALIA
Phone number: +39 02 72 54 64 72
Fax number: +39 02 72 54 64 00
irl@recoverylabs.it

Brasil
Rua Willy-Aureli, 623
04789-090 Interlagos
São Paulo S.P. BRASIL
Phone number: (011) 5667-9569
sac-brasil@recoverylabs.com

Portugal
Avenida da Liberdade, 110, 1º Andar
CP: 1269-046
Lisboa PORTUGAL
Phone number: +351 21 340 46 35
Fax number: +351 21 340 45 75
irl@recoverylabs.pt

France
La Grande Arche – Paroi Nord – 14/15 Floor
CP: 92044 La Defense
Paris FRANCE
Phone number: +33 (0) 1 40 90 31 23
Fax number: +33 (0) 1 40 90 31 01
irl@recoverylabs.fr

APAC Data Recovery Partners:
(Australia,New Zealand,Pacific Islands,Asia,China)

CBL Data Recovery Technologies

Australia
5 / 180 Anzac Ave.
Redcliffe, Queensland
Australia 4020
Local Phone number: (07) 3283.3303

China
58 Sanlihe Road
Beijing, P.R. China
100045
Phone number: (0086 10) 68 55 70 58

Singapore
2 No.51, Changi Business Park Central 2
Unit #08-08
The Signature
Singapore, 486066
Phone number: +65 65880261
Fax number: +65 65880484

India
No 10, Sadanand CHS
St. Anthony’s Street
Kalina, Mumbai
400098
India
Tel.: 22 26651499

Japan

3-4-17 Kudan-Minami
Chiyoda-ku
Tokyo 102-0074
JAPAN

Ontrack® Data Recovery

Australia
Kroll Ontrack

28 Donkin St Ste 8
West End Queensland
Australia
Toll Free: 800 872 259
Phone number: +61 7 3255 1199

Hong Kong
Kroll Ontrack (HK) Ltd.
1701-02 Central Plaza,
18 Harbour Road
Wanchai
Hong Kong
Toll Free: 800 930 324

Japan Tokyo
182 Shinkoh, Iruma,
Saitama, 358-0055 Japan
Phone number: +81 (0)42-932-6365
Toll Free: 0120 413 374
Fax number: +81 (0)42-932-6370

Singapore
Kroll Ontrack Singapore Pte. Ltd.
Nordic European Centre
3, International Business Park
#02-17
Singapore 609927
Toll Free: 1800 872 2599

Shanghai Myung Information Technologies Co.,Ltd.

Mr.Chen Du.
Phone number: 021-50815652
Toll Free: 800-820-7077
Cell Phone: 13816888477

Shanghai
Room 8017,Zhangyang Road,
Huacheng Building
Pudong New Area, Shanghai
Phone number: 021-50815662

Beijing
RM 814,office Tower 1,Junefield Plaza,
No.6 Xuanwumenwai Street,Beijing
Phone number: 010-63108100, 010-63108101

Shenzhen
Room 3010,Block A,Stars Plaza
No.38 Hongli Road,Shenzhen
Phone number: 755-83975075, 755-83975076

Guangzhou
Room 1311, Longhui Bldg., No. 5
Longkou East Rd., Tianhe, Guangzhou
Phone number:020-87596211,020-87584150

Vector Technology Company Limited

RM.3010, Block A, Stars Plaza, #38 Hongli Rd., Shenzhen, Guangdong P.R.China 518028
Phone number: 86-755-83975076
Fax number:86-755-83741954

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How to become an authorized data recovery service company for Western Digital?

Western Digital periodically reviews and updates its data recovery partner list. In order to be considered for placement on this list, you can mail a corporate overview and fact sheet along with information on your data recovery services to the following address:

Western Digital Data Recovery Partner Program
1 Morgan
Irvine, CA 92618

Your company will be contacted if the opportunity arises to update our current list of preferred Western Digital Data Recovery Partners.

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Does Seagate Perform Or Provide Data Recovery Services?

Data on a disk drive may become inaccessible either by simple corruption or by physical damage.  In the case of data corruption, the disk drive hardware is in perfect working order and is as reliable as it should be.  However, the data has become corrupted by a fault usually caused by the system memory, or the operating system or even improper shut down.  In the case of physical damage to the disk drive, this can be caused by some extreme conditions like floods or fire, damage to the electronics from a power surge, or abuse from being dropped or mishandled, or failure of the drive, itself.

In these situations, the data may be recoverable through extraordinary means offered through a specialized data recovery service.

Please see the following link for more information:

Seagate Recovery Services

Seagate Recovery Services are a pay-per-use service and not covered by a drive’s warranty.

If your drive is still under warranty and you intend to pursue data recovery, you must do the data recovery before exchanging the drive.  Once a drive has been returned for warranty exchange, any data on the drive is forfeited and lost.

Seagate now offers Do-It-Yourself Data Recovery software:

File Recovery for Windows

Please remember, you should always keep current backups of your critical data.  Seagate is not responsible for lost user data.

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Choosing a Data Recovery Company, You should do

data recoveryFirst, you should consider what kind of service you are going to need from a data recovery company.

1) Local Company: you can physically take the hardware to them.

2) A company that can recover your data using remote sources.

Also you should determine how much money you are willing to spend to recover your data. Recovery rates will vary depending on whether you need remote, in-lab or on-site recovery services.

Second, use an internet “Search Engine” to find websites for data recovery companies. Search specifically for local companies if you are going to need in-lab or on-site service.

Third, visit the websites of potential data recovery companies. Make note of each company’s available services, pricing system and testimonials or references. Feel free to eliminate any companies that don’t offer the services you are looking for or whose prices are not close to what you are willing to spend. Many websites will list testimonials, but the testimonials are more dependable if they are from a recognizable company. Any company that lists a Fortune 500 company as a client should top your list of candidates. Check the “Privacy Policy” of any company you are considering. Many companies have specific privacy policies and some will follow your specific instructions on handling your recovered data.

Fourth, call the data recovery companies that you feel offer the service you need at a price you can afford. Eliminate companies that cannot be reached over the phone. You will want a company you know you can contact when necessary.

Fifth, verify with each company the service provided, whether remote, in-lab or on-site, and pricing structure that you are looking for. Answers that differ from what is stated on the company’s website should be looked into further. Consistency in policy is something you should look for in a trustworthy data recovery company.

Sixth, ask the phone representative for each company about their success rate. Any company which claims a 100% success rate is either not being honest with you or has not been in business very long. Also, ask about any service guarantees and whether or not the rates are determined by the amount of data recovered. Finally, ask about the equipment they will use in the data recovery process. The equipment of companies to be considered for in-lab services will use a class 100 clean room and nondestructive methods.

Last, consider your findings with each company and decide which company is trustworthy to recover your lost data.

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The New Movement Of Data Recovery

data recovery From a Global Monthly Search Volume by Google: computer repair 823,000; data recovery, 2,240,000; file recovery, 673,000; recovery software, 368,000; disaster recovery, 301,000.  We can obviously see there are more and more people reverting their attention to data recovery field.

Above numbers of statistics are still increasing and such numbers bring a prosperous employment and development to IT industry. Especially under the pressure of financial crisis, many IT companies are adding some new services of Data recovery. Therefore, many new data recovery companies are set up and even many personal IT engineers are looking for data recovery training to be a qualified data recovery engineer.

This is a great, increasing and potential market full of competition! So, what is the new movement of big data recovery companies?

The new movement of Data recovery Services providers

These companies are mainly providing data recovery services to personal computer users, data related companies, institutes, educational centers, police and even government, depending on their marketing network and skills level. Such data recovery companies usually have many offices in different cities of different countries. They are now managing to provide a wider range of data related services, such as Hard Drive Recovery, Laptop Recovery, Desktop Recovery, Server Recovery, RAID Recovery, Tape Recovery, Mobile Device Recovery and other types of recovery services. These companies are also buying and taking advantages of more of the current best data recovery tools from different manufacturers. These tools contain data recovery software, data recovery equipment (usually hardware and software complex tools) and data recovery hardware. More tools and more services need a big market to digest and then they are taking some measures to expand themselves. For example, on April 13th, Stellar Acquired RSE Data Recovery Services B.V..  “We are delighted about this acquisition, which will further pave the way for our growth in the European market. Stellar would now also be able to serve its MNC customers with European presence more effectively. This acquisition offers us an excellent opportunity to tap into the knowledge and experience of RSE Data Recovery and springboard our growth plans.” informed Sunil Chandna, CEO, Stellar Information Systems Ltd.

“We have been offering data recovery services to European customers for over 10 years. We will be bringing in invaluable market knowledge and expertise. This acquisition will be invaluable to the development & growth of Stellar and will bring in lot of value to the customers of both the companies,” commented Ernst Eder, COO, RSE Data Recovery Services. However, these expansions don’t mean there’s no space for small and middle sized data recovery services providers, big companies charge usually much higher and many end users can not afford to it.

So only if you can provide professional data recovery services with professional data recovery equipment and you are able to have a seat in this great market.

The new movement of Data recovery tools manufacturers

According to a search in Google and other data recovery forums, we can find out some good data recovery equipment providers like ACE laboratory, SalvationDATA, Atola, Stellar Data recovery, Ontrack Data recovery, X-ways software, DeepSpar, etc. Among them, ACE and SalvationDATA are manufacturing some familiar tools for firmware repair and Data extraction, Atola as well. Their tools are usually data recovery equipment mentioned above, hardware and software complex tools. There’s one tool called HD HPE PRO other manufacturers don’t have provided by SalvationDATA to disassemble the disks(Supporting 2.5″ and 3.5″) and remove heads or multiple platters. Other manufacturers are mainly providing data recovery software.

These manufacturers are now working hard to compete and survive with their own advantages. They are now managing to add more disk manufacturers, disk models, more medias supported and more failures to handle, Like SD added spacer solution to HD HPE PRO, HFS+/HFSX and EXT2(3) file systems and RAID recovery supported by Data Compass, flash doctor to be available in July. ACE is going to add RAID soon, to add new Toshiba SATA Hard Disk drives support in PC-3000 UDMA utility. ACE is also cooperating with Deepspar in Canada. Anyway, it’s hard to find data recovery tools manufacturers to combine, with technologies shared. Nobody has all the best data recovery technologies and solutions. That’s why it is necessary if you have the budget to consider more tools from different manufacturers. This does adds to our cost. I hope one day, some of the best can truly be hand in hand and create some universal and friendly data recovery tools for all people to use.

Actually, Data recovery to Data Loss is like Doctors to diseases.

We can keep fit but we cannot dismiss the doctors. It’s the same thing. We can backup all important files but data recovery field is still growing.

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How to select a data recovery provider

Data Recovery ProviderScan the web for data recovery providers, and you’ll find hundreds of companies promoting data recovery capabilities. Choosing the right provider can be a deciding factor in whether you will get your lost data back – and if so – how long you will have to wait. The information below will help you identify misleading sales tactics and select the provider that offers the highest level of professional service and overall best value.

Step 1: Identify companies that have the technology and resources to solve a wide array of data loss challenges.

  • How long has the provider been in the data recovery service business?
  • Does the provider have a clean-room laboratory to safely open, repair and recover data from media storage devices?
  • How many recovery labs with clean-rooms, does the provider operate? Does the provider have global coverage?
  • Does the provider have a sufficient number of engineers to handle large and complex recovery jobs and handle peak-demand seasons (e.g. hurricane season)?
  • Can the provider recover data from systems that are proprietary to their clients? Does the provider have the technology and resources to develop customized data recovery tools if required?
  • Does the provider have the expertise to recover data from virtually any type of platform, storage device, database or operating system?
  • Does the provider have the resources to perform emergency and/or on-site data recoveries?

Step 2: Identify companies that provide a range of data recovery solutions to fit your specific needs.

  • Does the provider have service and/or do-it-yourself software options to fit your budget?
  • Does the provider offer a fast enough level of recovery service to address the most urgent data loss situations?
  • Can the provider offer a secure remote data recovery service for data loss situations where no mechanical damage has occurred to the storage device?
  • What is the standard turn-time required for desktop recovery and laptop data recoveries? For more complex systems?
  • Does the provider retain your recovered data for a period of time after the client’s recovery is complete?

Step 3: Identify providers that will provide you with the information required to make an educated purchase decision.

  • Will the provider give you a file listing report showing the recoverability of your files before you commit to recovery fees?  Is this included in their evaluation service?
  • If the provider offers a file listing report, how long will it take them to deliver the report?
  • Will the provider commit to quoted price ranges in writing to ensure the services fit your budget?

Step 4: Identify companies that offer professional customer service whenever and wherever you need it.

  • Does the provider offer 24/7/365 customer service?
  • In which languages does the provider offer customer support?
  • Will the provider offer you free, no-obligation consultation and present you with a range of recovery options?
  • Will the provider allow you to speak one-to-one with a data recovery engineer to discuss your options?
  • Does the provider have a technical support team on staff to offer pre- and post-recovery support?
  • Does the provider have online customer portals to allow you to track the progress of your data recovery from start to finish?

Step 5: Identify companies that have well documented and established procedures for maintaining the security and confidentiality of your data.

  • Is the provider authorized by private and government entities to handle highly sensitive data?
  • Does the provider have the expertise to properly document chain of custody if the storage media is likely to be involved in an investigation or court case?
  • Does the provider have the ability to recover encrypted data?
  • Does the provider have the ability to return your data in an encrypted form?
  • Does the provider perform employee background checks for anyone that may come into contact with your data?
  • Does the provider participate in the U.S. GSA (General Services Administration) Program?
  • Do the provider’s facilities meet all U.S. Department of Defense specifications?

Step 6: Avoid the gimmicks! Select a data recovery provider you can trust by eliminating those who use questionable sales tactics

  • If the provider offers “free evaluations”, what is included in the free service? Will you receive a file listing report showing which files can be recovered before you are required to approve additional charges?
  • If the provider offers “no data, no charge”, what will they charge you if they recover data but not the data that you need.
  • If the provider quotes a price range for their recovery service, will they put it in writing?
  • Does the provider charge you for parts or are there other hidden fees?
  • Does the provider use outside or third parties to perform the data recovery service?
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