In the unlikely event you encounter issues, this guide will help you troubleshoot and identify possible problem areas. If you are unable to resolve a problem using this guide, please follow these steps:
1. Visit http://support.intel.com/support/motherboards/server and choose the model of the
RAID controller you are using. This site will contain the latest information of known
issues and solutions.
2. If you are unable to resolve the issue, send an …
On-board controllers can usually be disabled through the server board BIOS setup. For
information on how to enter the server board BIOS setup utility, refer to the documentation that came with your server board.…
I am unable to complete the firmware update; I get a message that the
firmware is intact or the system hangs during when entering StorCon
As the BIOS on server boards and RAID controllers are updated, it is possible that some
combinations of RAID controller BIOS and server board BIOS do not work together so that
updating RAID controller firmware through the normal update process is not possible. A
Firmware can be updated through StorCon. StorCon can be activated a number of ways, including through XROM during POST by pressing <Ctrl> <G> when prompted. Complete instructions for each update method are included in the hardware guide for the RAID controller.
Refer to the resource CD that accompanied the product or to the support website listed above.
A short list of steps to update the firmware using the XROM method …
Check the following:
• Update the firmware files to the latest version. The files required depend of the server
board, but may include BIOS, BMC, FRUSDR, HSC. Clear the CMOS upon completing
any updates. Update the RAID controller to the latest version of firmware. Update files
can be downloaded from http://support.intel.com/support/motherboards/server.
• Download and apply the latest drivers used for your installation. These drivers may
include video, network adapter, SCSI, …
Drives not showing up in post can be caused by a variety of problems. Please check the
• Are you using the latest BIOS and firmware for the server board and the latest firmware
for the RAID card?
• System memory limitations limit the number and size of option ROMs that can be used
in the system. If you place too many adapters in the system, or the ROMs …